Last Updated: March 11, 2026 The Fizen Platform is provided by Fizen Limited, registered in Hong Kong at Unit 1411, 14/F, Cosco Tower, 183 Queen’s Road Central, Sheung Wan, Hong Kong. By accessing the Fizen Platform, you consent to the practices described in this Policy. If you do not agree, do not use the Platform.Documentation Index
Fetch the complete documentation index at: https://fizenltd.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Personal Data We Collect
| Category | What we collect |
|---|---|
| Profile Information | Name, government-issued ID, date of birth, nationality, email, phone number, business details |
| Transaction Information | Transaction amounts, dates, counterparties, and details |
| Financial Information | Payment card details, bank account numbers, digital wallet addresses |
| Feedback | Comments or feedback you provide about the Platform or Services |
| Behaviour Data | Products and services you view, engage with, or show interest in |
| Technical Information | IP address, device ID, device characteristics, time zone, language, web and app logs |
| Third-Party Information | Data from linked social accounts (e.g. Facebook, Twitter) if you connect them |
| Location Data | Used to personalize your experience and verify account eligibility |
Cookies
We use cookies and similar technologies (web beacons, flash cookies) to collect usage data, measure performance, improve the Platform, and personalize your experience. By using the Platform and accepting this Policy, you consent to our use of cookies. You may disable cookies in your browser settings, but this may limit Platform functionality.How We Use Your Personal Data
We use your data to:- Provide the Platform and Services
- Facilitate transactions between you and merchants or third-party providers
- Personalize features and Services for you
- Verify your identity and communicate with you
- Detect and combat fraud, abuse, spam, and illegal activity
- Ensure your safety and security
- Conduct data analysis and testing for stability and security
- Verify you meet legal requirements (minimum age, legal capacity)
- Provide location-based services where available
- Enforce our terms, conditions, and policies
- Comply with applicable laws
- Administer and troubleshoot the Platform
How We Share Your Personal Data
We share your data with:- Employees and agents — to perform our contract with you
- Third-party service providers — analytics, advertising, cloud storage, and payment providers we engage to deliver the Platform
- Subsidiaries and affiliates — to improve the Platform and prevent illegal activity
- Authorities and courts — when legally required, or to comply with legal obligations, enforce our Terms, detect fraud, or protect the safety of users or the public
- Business transaction parties — in the event of a sale, merger, acquisition, or asset transfer, your data may be among the transferred assets
Where We Store Your Data
Your data may be stored on servers in countries other than your country of residence, including countries where we operate. By using the Platform, you consent to this transfer and storage. We take all steps reasonably necessary to ensure your data is handled securely.Your Rights
You may access, update, or correct your profile information at any time via your Fizen Account. You also have the right to:- Object to the processing of your personal data
- Request restriction of processing
- Request portability of your personal data
- Withdraw consent at any time (without affecting lawfulness of prior processing)
- Complain to the relevant data protection authority in your jurisdiction